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Services · Tech
IT support and managed service
A named engineer who knows your setup, agreed response times in writing, and no ticket queue purgatory.£55 to £150/user/month
What it support and managed service actually means
A managed service is the arrangement where you hand the running of your IT to someone whose job is to keep it working, for a predictable monthly fee per person. Instead of ringing round for help when something breaks and getting a bill you cannot predict, you have a team that already knows your setup, watches it, keeps it current, and fixes things, ideally before you have even noticed they were going wrong.
The difference from ordinary break-fix support is the word proactive. Break-fix waits for you to call; a managed service watches your systems continuously and deals with the disk that is filling, the update that failed, the backup that stopped, while they are still small and invisible to you. A great deal of IT trouble is entirely predictable if someone is looking, and the whole model is built around someone looking.
The parts that make it actually good are unglamorous. A named engineer who knows your business rather than a stranger reading your history cold each time. Response times written into an agreement so support is a commitment, not a favour. A predictable per-user fee so budgeting is simple and nobody hesitates to ask for help. And staff joining or leaving handled properly, devices and accounts and all, so those moments stop being a scramble.
See it work
Rather than take our word for it
Run a health check and see the kind of problems we catch and fix remotely.
Try one:
CheckingReception PC · Windows 11
A scripted demonstration on sample kit. On yours we run a real remote check and send you the plain-English findings before touching anything.
How it helps your business
The first thing it buys is your own time and attention back. When IT just works and someone else owns keeping it that way, you and your team stop losing hours to the printer, the login, the file that will not open, and stop being the accidental IT department for the whole office. That reclaimed attention goes back into the actual business, which is where it is worth far more.
The second is predictability, in both cost and reliability. A flat per-user fee turns IT from a series of nasty surprise invoices into a line you can budget, and it removes the perverse incentive to avoid getting help because you are worried about the bill. Meanwhile the proactive side means fewer things break at all, so the reliability your business runs on stops being a matter of luck.
And it gives you a relationship rather than a transaction. Because the same people look after you month after month, they build up a real understanding of your setup and your plans, so the advice gets better over time and the quarterly review becomes a genuine conversation about where the business is going. Good support is not just fixing today's problem, it is quietly steering you away from next year's.
What is included
- A named engineer who actually knows your setup, not a stranger every time
- Response times agreed in writing, so support is a commitment rather than a hope
- Proactive monitoring and updates, so most problems are fixed before you notice them
- Unlimited day-to-day support on a predictable per-user fee, no surprise invoices
- Onboarding and offboarding staff handled properly, devices and accounts included
- A quarterly plain-English review of what is working, what is at risk, and what is next
Real examples
Illustrative cases. Tap one to see what happened and what could have been done.
The accidental IT manager
The case
At a growing design studio, the office manager had become the unofficial IT department, losing a chunk of every week to other people's login problems, printer jams and software questions, none of which was her actual job.
What could have been done
A managed service with a named engineer takes all of that off her desk, giving her back the time for the work she was hired to do while the studio gets faster, calmer support.
The problem fixed before Monday
The case
A firm's main server quietly ran out of disk space over a weekend, the kind of thing that, unnoticed, greets everyone with a dead system on Monday morning and a day lost to recovery.
What could have been done
Proactive monitoring flags it on the Saturday so an engineer can clear and expand it remotely before anyone is back, and the business never knows there was a problem at all. The best incidents are the ones you never hear about.
Ready to sort it support and managed service?
Tell us what is going wrong and we will come back with a fixed price in writing, after a short scoping call. No obligation, and no jargon.
Common questions about it support and managed service
How much does it support and managed service cost?
£55 to £150/user/month. We agree the exact number before any work starts, so there are no open ended day rates.
How long does it support and managed service take?
Most work of this kind is live within three to four weeks. We give you a date before we begin and tell you early if anything threatens it.
Do you work outside Edinburgh?
Yes. We are based in Edinburgh and work on site across the Lothians, Fife and Glasgow, and remotely across the United Kingdom.
IT support and managed service in your area
Same service, same prices, wherever you are. On site across central Scotland and remotely across the rest of the UK.
IT support and managed service in EdinburghIT support and managed service in LeithIT support and managed service in FifeIT support and managed service in Livingston and West LothianIT support and managed service in GlasgowIT support and managed service in DundeeIT support and managed service in Aberdeen and the north eastIT support and managed service in StirlingIT support and managed service in FalkirkIT support and managed service in Perth and PerthshireIT support and managed service in LondonIT support and managed service in ManchesterIT support and managed service in BirminghamIT support and managed service in LeedsIT support and managed service in LiverpoolIT support and managed service in SheffieldIT support and managed service in BristolIT support and managed service in Newcastle upon TyneIT support and managed service in NottinghamIT support and managed service in LeicesterIT support and managed service in CoventryIT support and managed service in CardiffIT support and managed service in SwanseaIT support and managed service in BelfastIT support and managed service in SouthamptonIT support and managed service in BrightonIT support and managed service in ReadingIT support and managed service in Inverness
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