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Services · Tech
Dialler systems
Predictive, progressive and preview diallers for outbound teams. Set up, tuned, and kept compliant with Ofcom rules on abandoned calls.£8,000 to £15,000
What dialler systems actually means
A dialler is the engine behind an outbound calling team. Instead of agents copying numbers off a list and dialling by hand, the system does the dialling, filters out the dead lines, engaged tones and answerphones, and only passes a live human to an agent. On a floor of any size that is the difference between agents talking to people and agents listening to ringing.
There are three ways it does this. Preview lets the agent see the record and choose when to dial, which suits complex or high-value calls. Progressive dials automatically the moment an agent is free, one call at a time. Predictive runs ahead of the team, dialling several numbers at once on the maths that some will not answer, which drives the most contacts but has to be tuned carefully or it starts dropping calls on real people.
That tuning is where the compliance lives. Ofcom has firm rules on abandoned and silent calls, and a badly set predictive dialler breaks them quickly and expensively. We build the system, set the ratios to your actual answer rates, wire in do-not-call and TPS screening, and keep the evidence that shows you stayed inside the lines.
See it work
Rather than take our word for it
Pick something that happens in your day and watch the busywork run itself.
Try one:
TriggerEmail lands with a PDF invoice attached
A scripted demonstration of a real workflow shape. We build these against your own tools, so the exact steps and systems are yours.
How it helps your business
The headline is simply more conversations. A team that was manually dialling and reaching a handful of people an hour will, on a well set up dialler, reach several times that, because the machine absorbs all the dead time an agent used to spend listening to numbers not connect. You are paying agents to talk, and this is what lets them actually talk.
The quieter benefit is that you can see and manage the floor. Live wallboards show who is on a call, who is idle, and how the campaign is tracking against target, while recordings and outcome data tell you which scripts and which lists actually convert. Managing an outbound team on gut feel is guessing; managing it on this data is a job you can do well.
And it keeps you out of trouble. The rules on outbound calling are not optional, and the fines are real. Building the compliance in from the start, rather than bolting it on after a complaint, is the difference between a system that grows your business and one that becomes a liability the day the regulator asks a question.
What is included
- Predictive, progressive and preview modes, matched to your list quality and team size
- CRM integration with screen pops, so agents see the full record before the call connects
- Call recording, live wallboards and agent scripting
- Ofcom abandoned-call compliance built in, monitored and evidenced
- Reporting that shows contact rates, talk time and outcomes per agent and per campaign
- Do-not-call and TPS screening wired in, so the wrong numbers never get dialled
Real examples
Illustrative cases. Tap one to see what happened and what could have been done.
The floor that was half idle
The case
A sixteen-seat sales team was manually dialling from spreadsheets and reaching maybe six or seven live people an hour each, paying agents to listen to numbers not connect rather than to talk.
What could have been done
A progressive dialler with screen pops from their CRM and clean list screening roughly trebles contact rates without adding a single agent, because the dead time between calls disappears. It pays for itself long before the quarter is out.
The compliance nobody was tracking
The case
An energy broker had inherited a predictive dialler set aggressively and dropping far more calls than Ofcom allows, with no record of any of it, which is a single complaint away from a serious problem.
What could have been done
Retuning the ratios to their real answer rates, switching on abandoned-call monitoring with proper logging, and producing a report a regulator would accept removes the risk while contacts barely dip.
Ready to sort dialler systems?
Tell us what is going wrong and we will come back with a fixed price in writing, after a short scoping call. No obligation, and no jargon.
Common questions about dialler systems
How much does dialler systems cost?
£8,000 to £15,000. We agree the exact number before any work starts, so there are no open ended day rates.
How long does dialler systems take?
Most work of this kind is live within three to four weeks. We give you a date before we begin and tell you early if anything threatens it.
Do you work outside Edinburgh?
Yes. We are based in Edinburgh and work on site across the Lothians, Fife and Glasgow, and remotely across the United Kingdom.
Dialler systems in your area
Same service, same prices, wherever you are. On site across central Scotland and remotely across the rest of the UK.
Dialler systems in EdinburghDialler systems in LeithDialler systems in FifeDialler systems in Livingston and West LothianDialler systems in GlasgowDialler systems in DundeeDialler systems in Aberdeen and the north eastDialler systems in StirlingDialler systems in FalkirkDialler systems in Perth and PerthshireDialler systems in LondonDialler systems in ManchesterDialler systems in BirminghamDialler systems in LeedsDialler systems in LiverpoolDialler systems in SheffieldDialler systems in BristolDialler systems in Newcastle upon TyneDialler systems in NottinghamDialler systems in LeicesterDialler systems in CoventryDialler systems in CardiffDialler systems in SwanseaDialler systems in BelfastDialler systems in SouthamptonDialler systems in BrightonDialler systems in ReadingDialler systems in Inverness
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