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Blog
Notes from the workshop
No filler and no jargon. Just the IT and admin problems we see costing UK businesses real money, and honest advice on what is worth doing about them.
WebsitesConversion
Your website gets visitors but no enquiries
Traffic without enquiries is usually one of a small number of specific problems. Here is how to find yours before you spend a penny on a redesign.
26 July 2026 · 6 min read
BackupDisaster recovery
Why your backups probably would not save you, and the ten minute test that proves it
A backup that runs every night is not the same as a backup that works. Here is a ten minute test you can run yourself, and how to read the result.
26 July 2026 · 6 min read
Local SEOGoogle Business Profile
Getting found locally: the Google Business Profile jobs most firms never finish
Most small firms set up a Google Business Profile once and never go back. Here are the jobs that get left half done, and why they matter for local search.
24 July 2026 · 6 min read
Cyber securityPhishing
The five signs an email is not from who it says it is
The spelling mistakes are gone and the logos are perfect. Here are the five signs that still hold up, and the habit that stops the costly ones.
24 July 2026 · 6 min read
AI SEOAnswer engines
Being quoted by AI answer engines: what actually makes a page citable
More buyers ask an assistant before they ask a search box. Here is what makes a page usable as a source, and what makes it easy to skip.
23 July 2026 · 7 min read
Cyber EssentialsCompliance
Cyber Essentials, in plain English: what it is, what it costs you in effort, and why customers ask for it
Less about what the scheme is, more about what it actually asks of you: the work involved, the usual sticking points, and why the requests keep arriving.
23 July 2026 · 7 min read
WebsitesPerformance
The real cost of a slow website, and how to find what is slowing yours
Slow pages lose visitors before a word is read. Here is what slow actually means, the usual causes, and how to work out which one is yours.
22 July 2026 · 7 min read
Cyber securityIdentity
What multi factor authentication actually stops, and how to turn it on this week
What it genuinely protects against, what it does not, which methods are worth choosing, and a sensible order to switch it on without locking anyone out.
22 July 2026 · 7 min read
E commerceOmnichannel
Stop retyping orders: joining your shop, your stock and your accounts
If somebody spends part of every day copying orders between systems, that job can usually be removed. Here is what joining things up really involves.
20 July 2026 · 7 min read
ServersMigration
Your old server is a business risk, not an asset: how to tell when it is time
It still works, so it stays. Here are the signs that an ageing server has quietly become a liability, and how to decide what to do about it.
20 July 2026 · 7 min read
AdminAutomation
The paperwork tax: what document processing actually removes from your week
Invoices, delivery notes and timesheets quietly eat days every month. Here is what automating them genuinely removes, and what still needs a person.
18 July 2026 · 6 min read
AIData protection
What staff are really pasting into free AI tools, and the one rule that fixes it
Your team is already using AI, whether or not anyone decided they should. Here is what typically goes in, where it can end up, and the one rule that works.
18 July 2026 · 6 min read
PhonesSales
Every missed call is a job going to someone else
Most small firms lose more work to voicemail than they ever lose to a competitor. Here is why, and what genuinely helps.
16 July 2026 · 5 min read
Microsoft 365Backup
Microsoft 365 is not backed up, and Microsoft says so
Most owners assume 365 backs up their mail and files. It does not, and Microsoft say so in their own terms. Here is what that actually means.
12 July 2026 · 6 min read
Cyber securityCompliance
Cyber Essentials in plain English
What the scheme is, the five things it checks, Essentials versus Plus, and an honest read on whether your business needs it yet.
8 July 2026 · 6 min read