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Where we work
On site across central Scotland from our Edinburgh base, and remotely everywhere else with visits by arrangement. Same prices wherever you are, we do not price by postcode.
On site, in person
Remote coverage, visits by arrangement
Everything that governs how we work with you and how we handle your data, in plain English and in one place. If you need any of it in a signed contractual form, just ask.
This explains what we collect, why, how long we keep it, and the rights you have over it. Plain English, no dark patterns.
What we store on your device, why, and how to turn the optional parts off. We keep this to the minimum a modern site needs.
The terms our work is delivered under. The specific scope, price and timeline for any project are set out in your written quote, which takes precedence over anything general here.
Our internal standard for handling personal data, published so clients and their auditors can see how we work.
This summarises the processor terms that apply when we handle personal data on your behalf. A full signed DPA is available for any engagement that needs one, and forms part of your contract.
We record two very different things: remote support sessions on your own devices, and, as a service, calls for clients running phone systems. This sets out how each is handled.
The service levels that apply to managed support and hosting clients. Your own contract may set tighter targets, and where it does, your contract wins.
When you can cancel, when you are due a refund, and how deposits and part completed work are treated. Consumers have extra statutory rights, set out below.
If we get something wrong we want to hear it, and we want to fix it. Here is how to raise it and what happens next.
The rules for using the hosting, connectivity, email and systems we provide. They exist to keep every client's service safe and available.
How to read the information on this site. The short version: it is here to help, but your quote and contract are what actually bind us.
We build accessible sites for clients, so we hold our own to the same standard. Here is where we are and how to flag anything we have missed.