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Services · Remote support
Virus and malware removal
Pop ups, ransom messages, a browser that has been hijacked or a machine that is suddenly crawling. Cleaned out, checked, and hardened so it does not come straight back.£90 to £180/hour
What virus and malware removal actually means
Virus and malware removal is cleaning a computer that has been infected: the pop-ups that will not go away, the ransom message demanding payment, the browser that has been hijacked to a strange search page, or a machine that has suddenly slowed to a crawl for no obvious reason. We find what is on there, remove it, confirm it is actually gone, and then close the door it came in through so it does not walk straight back in a week later.
It helps to understand what you are dealing with, because the word virus covers a lot. Some infections are just annoying, junk toolbars and pop-ups that slow everything down. Others are serious: software quietly stealing passwords and banking details, or ransomware that locks up your files and demands money. The dangerous ones are designed to hide, which is why a machine can be infected and running with something harmful on it while looking more or less normal.
Proper removal is more than running a scan and hoping. We check the places infections hide, in the browser, in what starts up with the machine, in the background, remove what should not be there, and run a second pass to confirm the machine is genuinely clean rather than just quieter. Then we do the part most people skip: checking your updates and passwords so the weakness that let it in is shut. If a machine is too far gone and a clean rebuild is genuinely safer, we say so plainly rather than charge you to polish something that cannot be trusted.
See it work
Rather than take our word for it
Run a health check and see the kind of problems we catch and fix remotely.
Try one:
CheckingReception PC · Windows 11
A scripted demonstration on sample kit. On yours we run a real remote check and send you the plain-English findings before touching anything.
How it helps your business
The first and most urgent benefit is stopping the harm before it gets worse. Malware left running does not sit still; it spreads, it steals more, it can reach other machines on your network, and ransomware encrypts more of your files the longer it is there. Getting it removed quickly is the difference between a bad afternoon and a genuine disaster, and with anything touching passwords or banking, hours matter.
The second is knowing the machine is actually safe to use again, which a half-clean never gives you. It is one thing for the obvious pop-ups to stop; it is another to know nothing is still quietly logging what you type. A proper removal with a confirming second pass, plus checking that passwords and updates are sorted, means you can go back to banking and email on that machine with real confidence rather than a nagging doubt.
The third is that we shut the door behind it, so you are not back in the same place next month. Most infections get in through the same handful of gaps: out-of-date software, a reused password, a dodgy download, a convincing scam email. Fixing those as part of the clean-up, and pointing out plainly how it got in, turns a one-off rescue into something that actually makes you safer, which is the whole point.
What is included
- Full scan, removal and a second pass to confirm it is gone
- Browser and startup cleaned of hijackers and junk
- Passwords and updates checked so the door is shut behind it
- Honest advice if a rebuild is genuinely the safer option
Real examples
Tap an example to read what actually happened.
The ransom message on a Monday morning
A small firm arrived to find one PC displaying a full-screen ransom message and files starting to lock up. We isolated it fast to stop it spreading to the shared drive, removed the infection, recovered what we could and confirmed the machine was clean, then found how it got in, a stale password on a remote login, and closed that gap. Caught early, it stayed a scare rather than the business-ending event that ransomware can be when it is left to run.
The pop-ups that would not stop
A home worker's laptop had become almost unusable behind a wall of pop-ups and a browser that kept redirecting to a fake search page, and they were worried their details had been taken. We cleared out the hijackers and junk, confirmed with a second pass that it was properly clean, and helped them change the handful of passwords that mattered and turn on updates. The machine was fast and trustworthy again, and they understood the one habit that had let it in.
Ready to sort virus and malware removal?
Tell us what is going wrong and we will come back with a fixed price in writing, after a short scoping call. No obligation, and no jargon.
Common questions about virus and malware removal
How much does virus and malware removal cost?
£90 to £180/hour. We agree the exact number before any work starts, so there are no open ended day rates.
How long does virus and malware removal take?
Most work of this kind is live within three to four weeks. We give you a date before we begin and tell you early if anything threatens it.
Do you work outside Edinburgh?
Yes. We are based in Edinburgh and work on site across the Lothians, Fife and Glasgow, and remotely across the United Kingdom.
Virus and malware removal in your area
Same service, same prices, wherever you are. On site across central Scotland and remotely across the rest of the UK.
Virus and malware removal in EdinburghVirus and malware removal in LeithVirus and malware removal in FifeVirus and malware removal in Livingston and West LothianVirus and malware removal in GlasgowVirus and malware removal in DundeeVirus and malware removal in Aberdeen and the north eastVirus and malware removal in StirlingVirus and malware removal in FalkirkVirus and malware removal in Perth and PerthshireVirus and malware removal in LondonVirus and malware removal in ManchesterVirus and malware removal in BirminghamVirus and malware removal in LeedsVirus and malware removal in LiverpoolVirus and malware removal in SheffieldVirus and malware removal in BristolVirus and malware removal in Newcastle upon TyneVirus and malware removal in NottinghamVirus and malware removal in LeicesterVirus and malware removal in CoventryVirus and malware removal in CardiffVirus and malware removal in SwanseaVirus and malware removal in BelfastVirus and malware removal in SouthamptonVirus and malware removal in BrightonVirus and malware removal in ReadingVirus and malware removal in Inverness
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