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Services · Remote support
Email setup and support
Email that has stopped sending or receiving, will not set up on a new phone, or has been the same password since 2015. Fixed and secured across every device.£75 to £120/hour
What email setup and support actually means
Email support is fixing the everyday email problems that quietly stop a business working: email that has stopped sending or receiving, an account that will not set up on a new phone or laptop, a mailbox that is full, or a password that has been the same since 2015 and is now a real risk. We get it working again across every device you use, and we make sure it is secured properly rather than left as an open door.
Email matters more than its humble reputation suggests, because for most businesses it is where the orders, the invoices and the important conversations live, and it is also the single most common way attackers get in. So the two jobs are really one: making email reliable, so it actually sends and receives on every device, and making it secure, so a guessed or reused password is not handing someone the keys to your entire business overnight.
We handle both the boring reliability side, setting up Outlook, Gmail, Apple Mail or business email correctly on any device, fixing send-and-receive faults, sync problems and full mailboxes, and the security side, getting the settings right and turning on the protections that stop a leaked password becoming a break-in. It is the sort of thing that seems simple until it goes wrong, at which point it stops the whole day until someone who does it daily sorts it.
See it work
Rather than take our word for it
Run a health check and see the kind of problems we catch and fix remotely.
Try one:
CheckingReception PC · Windows 11
A scripted demonstration on sample kit. On yours we run a real remote check and send you the plain-English findings before touching anything.
How it helps your business
The first benefit is the obvious one: email that just works, on every device, so you are not missing orders because the phone stopped syncing or losing a morning because nothing will send. For a business that runs on email, reliable email is not a nicety, it is the difference between a normal day and a day spent firefighting while customers wonder why you have gone quiet.
The second, and the one people underrate, is security. Email is the front door attackers try first, and a weak or reused password, or a mailbox with no extra protection, is how a huge share of business break-ins actually happen, often silently. Getting the settings right and the protections switched on closes that door, and because email is so often the way in, securing it protects far more than just your inbox.
The third is that it is done once and done properly, across everything. Rather than email half-working on the laptop but not the phone, or working until the next password prompt nobody can answer, having it set up correctly on every device, with the passwords and recovery sorted, means it stops being a recurring niggle and becomes something you simply stop having to think about.
What is included
- Outlook, Gmail, Apple Mail and business email set up on any device
- Send and receive faults, sync problems and full mailboxes sorted
- Secured with the right settings so it is not an open door
Real examples
Tap an example to read what actually happened.
The inbox that stopped sending
A small business suddenly could not send email, only receive, and a day's worth of quotes and replies was stacking up unsent while customers waited. We diagnosed it as a settings and mailbox-full problem rather than anything sinister, cleared it, corrected the setup on every device, and had them sending again within the hour. We also spotted that the password had been unchanged for years and helped them fix that before it became a real problem.
One password away from a break-in
A firm was running its business email on a password several staff shared and had not changed in years, with none of the extra protection turned on, a genuine open door. Without disrupting anyone's day, we moved everyone to their own secure logins, turned on the protection that stops a leaked password being enough on its own, and fixed the sync issues on people's phones while we were at it. Email got both more reliable and dramatically safer in a single session.
Ready to sort email setup and support?
Tell us what is going wrong and we will come back with a fixed price in writing, after a short scoping call. No obligation, and no jargon.
Common questions about email setup and support
How much does email setup and support cost?
£75 to £120/hour. We agree the exact number before any work starts, so there are no open ended day rates.
How long does email setup and support take?
Most work of this kind is live within three to four weeks. We give you a date before we begin and tell you early if anything threatens it.
Do you work outside Edinburgh?
Yes. We are based in Edinburgh and work on site across the Lothians, Fife and Glasgow, and remotely across the United Kingdom.
Email setup and support in your area
Same service, same prices, wherever you are. On site across central Scotland and remotely across the rest of the UK.
Email setup and support in EdinburghEmail setup and support in LeithEmail setup and support in FifeEmail setup and support in Livingston and West LothianEmail setup and support in GlasgowEmail setup and support in DundeeEmail setup and support in Aberdeen and the north eastEmail setup and support in StirlingEmail setup and support in FalkirkEmail setup and support in Perth and PerthshireEmail setup and support in LondonEmail setup and support in ManchesterEmail setup and support in BirminghamEmail setup and support in LeedsEmail setup and support in LiverpoolEmail setup and support in SheffieldEmail setup and support in BristolEmail setup and support in Newcastle upon TyneEmail setup and support in NottinghamEmail setup and support in LeicesterEmail setup and support in CoventryEmail setup and support in CardiffEmail setup and support in SwanseaEmail setup and support in BelfastEmail setup and support in SouthamptonEmail setup and support in BrightonEmail setup and support in ReadingEmail setup and support in Inverness
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