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Services · Remote support
Microsoft 365 and Windows support
Windows updates that will not install, an Office licence that has lapsed, or a 365 account nobody can get into. The Microsoft tangle untangled by someone who does it daily.£75 to £120/hour
What microsoft 365 and windows support actually means
Microsoft 365 and Windows support is untangling the specific knots that Microsoft's software ties people in: Windows updates that will not install, a PC that has slowed to a crawl, an Office licence that has lapsed, or a 365 account that nobody can get into. It is a big, sprawling ecosystem with its own particular ways of going wrong, and having someone who works in it every day fixes in minutes what can otherwise swallow an afternoon of frustrated searching.
The Microsoft world is powerful but genuinely confusing, especially the licensing and account side. The difference between a personal and a business account, which subscription covers what, why Office suddenly says it is unlicensed, why OneDrive is not syncing, why a Teams login loops, these trip up capable people constantly, because the answers are buried in settings and admin portals that assume you already know your way around. It is not you; it is built for scale, not for a small business owner in a hurry.
We handle the whole tangle: Windows updates, activation and performance sorted; Microsoft 365 and Office licensing, installation and account access untied; and the everyday apps like OneDrive, Teams and Outlook set up so they actually sync and stay signed in. Whether it is one stubborn machine or a 365 setup for the whole office, the point is to make the Microsoft parts of your day quietly work rather than being a recurring source of lost time.
How it helps your business
The first benefit is time saved on exactly the problems that waste the most of it. Windows and 365 issues are notorious for eating hours, because the fixes are non-obvious and the official help is a maze, so people try things, make it worse, and give up. Handing it to someone who lives in these systems turns that afternoon into a short session, and turns 'we cannot get into the account' from a crisis into a phone call.
The second is getting the licensing and accounts genuinely right, which quietly saves money and headaches. A lot of businesses are either paying for 365 licences nobody uses or wrestling with the wrong type of account for what they need. Sorting out what you actually require and setting it up correctly means you stop overpaying, stop hitting walls, and stop losing access at the worst possible moment because a licence lapsed unnoticed.
The third is that the everyday tools finally behave. When Windows is updated and running well, Office is properly licensed, and OneDrive, Teams and Outlook are set up to sync and stay signed in, the constant low-level friction of things not quite working just goes away. People stop losing documents that did not sync, stop being locked out of meetings, and stop treating their own computer as an adversary.
What is included
- Windows updates, activation and performance sorted
- Microsoft 365 and Office licensing, install and account access
- OneDrive, Teams and Outlook set up so they actually sync
Real examples
Illustrative cases. Tap one to see what happened and what could have been done.
Locked out of the 365 account
The case
A small business lost access to the 365 account that held their shared email and files when the one person who set it up left, and nobody had the admin details.
What could have been done
Working through Microsoft's recovery process properly restores control of the account to the owner, and setting it up so it can never again depend on a single person's memory means what felt like losing the keys to the business is recoverable and safe against a repeat.
The updates that broke the mornings
The case
An office had several PCs that kept trying and failing to install Windows updates, leaving machines unusable at the worst times and staff restarting them repeatedly.
What could have been done
Fixing the underlying update problem on each, sorting the performance issues that had built up, and making sure Office is properly licensed, ends the morning restart-and-pray routine and turns the machines back into tools rather than obstacles.
Ready to sort microsoft 365 and windows support?
Tell us what is going wrong and we will come back with a fixed price in writing, after a short scoping call. No obligation, and no jargon.
Common questions about microsoft 365 and windows support
How much does microsoft 365 and windows support cost?
£75 to £120/hour. We agree the exact number before any work starts, so there are no open ended day rates.
How long does microsoft 365 and windows support take?
Most work of this kind is live within three to four weeks. We give you a date before we begin and tell you early if anything threatens it.
Do you work outside Edinburgh?
Yes. We are based in Edinburgh and work on site across the Lothians, Fife and Glasgow, and remotely across the United Kingdom.
Microsoft 365 and Windows support in your area
Same service, same prices, wherever you are. On site across central Scotland and remotely across the rest of the UK.
Microsoft 365 and Windows support in EdinburghMicrosoft 365 and Windows support in LeithMicrosoft 365 and Windows support in FifeMicrosoft 365 and Windows support in Livingston and West LothianMicrosoft 365 and Windows support in GlasgowMicrosoft 365 and Windows support in DundeeMicrosoft 365 and Windows support in Aberdeen and the north eastMicrosoft 365 and Windows support in StirlingMicrosoft 365 and Windows support in FalkirkMicrosoft 365 and Windows support in Perth and PerthshireMicrosoft 365 and Windows support in LondonMicrosoft 365 and Windows support in ManchesterMicrosoft 365 and Windows support in BirminghamMicrosoft 365 and Windows support in LeedsMicrosoft 365 and Windows support in LiverpoolMicrosoft 365 and Windows support in SheffieldMicrosoft 365 and Windows support in BristolMicrosoft 365 and Windows support in Newcastle upon TyneMicrosoft 365 and Windows support in NottinghamMicrosoft 365 and Windows support in LeicesterMicrosoft 365 and Windows support in CoventryMicrosoft 365 and Windows support in CardiffMicrosoft 365 and Windows support in SwanseaMicrosoft 365 and Windows support in BelfastMicrosoft 365 and Windows support in SouthamptonMicrosoft 365 and Windows support in BrightonMicrosoft 365 and Windows support in ReadingMicrosoft 365 and Windows support in Inverness
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